The Practice welcomes Suggestions, Appreciations and yes....even Complaints!
If we have done something or provided a service that you are pariticularly happy with, or you would like to suggest ways of improving our services to patients, please put your details in writing together with your comments and address to Mrs. Pauline Woodrow, our Practice Manager, who will contact you to discuss your comments further.
Please also consider joining our Patient Participation Group - please note this group is NOT for discussion of individual issues or complaints, but a patient forum to assist in promoting practice services and ways of working.
In the event of patients needing to make a complaint about the services we provide or the service they have received at the practice, please provide your complaint in writing and send to Mrs. Nisa Iqbal, our Office Manager. Please note: our complaints procedure is taken very seriously and we will endeavour to acknowledge receipt of your complaint within 5 working days. If an investigation is to take place you would be informed of this and kept up to date at all times. A meeting should be arranged to discuss your complaint and any outcomes of investigation to see if we can resolve your issues to a satisfactory ending.
We look forward to hearing from you