Practice Policies & Procedures

List of Practice Policies and Procedures

 

• Advice For Vulnerable Patients Ordering Repeat Prescriptions
• Accessibility
• Fair Processing Notice
• Confidentiality and Medical Records
• Complaints
• Zero Tolerance Policy

Advice For Vulnerable Patients Ordering Repeat Prescriptions

 

This information is to support patients who may be vulnerable and/ or have additional needs, who will require additional assistance to order their repeat medication, either from the practice or from a pharmacy.  A person who may require assistance is an individual who is at risk of being unable to order or manage their own medication supplies due to life circumstances such as age, mental illness or capacity. Patients who may require additional assistance to manage their medication ordering, either from the practice or from a pharmacy, may be those patients who have or are:

Elderly housebound/ socially isolated

Palliative care

Serious mental health issues

Learning disabilities

Complex health needs

If you fit into this criteria please speak to the Receptionist or your local Pharmacist and we will endeavour to help solve and help your situation.

Thank you

Pauline Woodrow Practice Manager

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Accessibility

 

At Parkside Medical Practice we commit to complying with “The Accessible Information Standard” This standard directs a consistent approach to identifying, recording, flagging, sharing and meeting individual patients’ information and communication support.

• ‘Accessible information’ (‘information which is able to be read or received and understood by the individual patient or group of patients to help support and manage their everyday needs.
  
  
• ‘Communication support, please see link before for further information which will help our patients/carers to:-
  
  
  1. Make decisions about their health and wellbeing, and about their care and treatment;
  2. Self-manage conditions;
  3. Access services appropriately and independently; and
  4. Make choices about treatments and procedures including the provision or withholding of consent.

Accessible information

http://www.btm.org.uk/
 
Literature and Audio for patients to have easy access and able to understand:

http://www.btm.org.uk/resource-category/health/
http://www.bbc.co.uk/accessibility/

Thanks

Pauline Woodrow Practice Manager

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GP Practices in Bradford – Fair Processing Notice

Click on link below which explains why your GP collects information about you and how that information may be used.

GDPR - General data Protection Regulation

This practice shares data with Bradford Teaching Hospitals NHS Trust as part of the Connected Yorkshire (cYorkshire) programme. Connected Yorkshire aims to use anonymised health and social care data about the population to drive new and improved treatments and services. Further information on Connected Health Cities is available on the website https://www.connectedhealthcities.org

Information about your health and care held in your health records is confidential and is not routinely shared. Connected Yorkshire will use anonymised (de-personalised) data where the information that identifies you has been removed or replaced. The data will be used in new and innovative ways to determine how ill the population is in your area, whether the services meet your needs and to explore how they can be improved.

Connected Yorkshire will be starting with child obesity, child mental health, diabetes, epilepsy, emergency care, medically unexplained symptoms, and healthy ageing patient care pathways. Connected Yorkshire is committed to protecting your privacy at all times and will only use data ethically and lawfully.

In future, Connected Yorkshire may want to share the data they hold about you with those that are treating you which might include this practice. Even though Connected Yorkshire cannot identify you, those that are treating you will be able to unscramble the identifying information to review your data but they will always ask your permission before they do so.

The anonymised data (data that does not allow you to be identified) that Connected Yorkshire shares with other NHS and partner organisations will help them to improve local services, carry out research or audits, and improve public health.

Thanks

Pauline Woodrow Practice Manager

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Confidentiality & Medical Records

 

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

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Complaints

 

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

See Complaints Procedure, below, for full details:-

Complaints Procedure

Parkside Medical Practice - Methodoly for Complaints

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Zero Tolerance Policy

 

As an employer, the Practice has a duty to care for the health and safety of its staff. The Practice also has a legal responsibility to provide a safe and secure working environment for staff. All patients are expected to behave in an acceptable manner and violent or abusive behaviour towards staff or patients may result in removal from our practice list or even criminal proceedings. The practice follows the NHS guidance concerning Zero Tolerance.

See full details below:

Zero Tolerance Protocol

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